Frequently Asked Questions?

Why can’t I add my 16-17 Saver to another device?

You may have already stored your digital 16-17 Saver on 2 devices. Please note that you can only store your digital 16-17 Saver on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.

Simply click ‘Manage my account’ on the website homepage to log in to your account. Under ‘Registered Devices’, click on ‘Remove’ next to the device you want to remove. Once you have done this, click ‘Get new Download Code’ to request a new download code to add your 16-17 Saver on a new device.