Frequently Asked Questions?

All 16-17 Saver holder benefits Buying Online Digital 16-17 Saver Eligibility Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

What is an acceptable image to use for my 16-17 Saver photograph?

The image should be a good recognisable likeness of you.

We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus.

Please make sure that your face is not obscured by hats or hair.

The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 5Mb. with a resolution of at least 300dpi. We will reject photos if they are not appropriate and ask you for a more suitable image.

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