Frequently Asked Questions?

All 16-17 Saver holder benefits Buying Online Digital 16-17 Saver Eligibility Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

What happens if I lose my device?

If you lose the device where your digital 16-17 Saver was downloaded, you will need to log in to account and remove it from the lost device.

Simply click ‘Manage my account’ on the website homepage to log in to your account. Under ‘Registered Devices’, click on ‘Remove’ next to the device you want to remove. Once you have done this, click ‘Get new Download Code’ to request a new download code to add your 16-17 Saver on a new device.

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