Frequently Asked Questions?

I am having trouble uploading my photo for my 16-17 Saver – what can I do?

Sorry that you're having trouble uploading your photo. There can be a number of reasons and some can be difficult to diagnose, so we’ve compiled a list of trouble-shooting tips that you can try:

• Close your web browser before restarting it and logging in again, then try uploading the photo again

• Enable Javascript on your web browser. Your web browser may be configured in a way that it makes uploading the photo more difficult (such as having the Javascript disabled). Please check your settings and ensure that Javascript is enabled.

• Make sure you have up-to-date web browser software. Although our website supports the top browsers (such as Internet Explorer, Chrome, Safari, Mozilla Firefox and Opera), some older versions of these browsers are more likely to cause problems uploading image files to our website. Try updating your web browser to the latest version, or try a different web browser/computer.

• Make sure your image is 5MB in size or less. We accept images up to 5MB in size but the smaller the file the better - it will take less time to upload. Crop your photograph before uploading and/or reduce the quality but be careful - the picture still needs to be clear enough to print on the 16-17 Saver

• Check that your internet service provider (ISP) is not experiencing problems. These are often difficult to detect but if other websites are unusually slow (especially noticeable when downloading images), then your ISP may be having network issues or might be congested. You may want to check with your ISP by visiting their 'service status' webpage

If you have done all of the above and are still experiencing problems, then please call us on 0345 301 1656 (7am to 10pm every day except Christmas Day).