Frequently Asked Questions?

All 16-17 Saver holder benefits Buying Online Digital 16-17 Saver Eligibility Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

How can I prove I’m 16 or 17?

Your age can be verified using your passport, driving licence, EEA national identity card, birth certificate or any Government-approved PASS card.

Either enter the details in the online form (passport, driving licence or EEA national ID card) or upload a scan of the document (birth certificate or PASS card). Applications using scanned uploads will take a little longer to process.

If you're buying over the phone, you'll need to provide us details of your passport, driving licence or EEA national identity card. If you are providing a birth certificate or PASS card, this will need to be emailed to us. Our customer support team will provide more details when you call.

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